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Birmingham City Council online Log Book puts tenants in control of digital future

A “Digital Log Book” trial for Birmingham City Council housing tenants is gaining increasing attention among digital public service developers for impressive results in boosting digital inclusion, improving services and generating savings, all at the same time.

The council is the city’s biggest social landlord, managing 64,000 properties with a turnover of about 5,500 new tenants every year. Over the past 18 months, it has been one of 12 Department of Work and Pensions pilot areas for the nationwide roll-out of the unified social benefits system, Universal Credit. Read more at UKAuthority

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